Contact us
The fastest way to reach us is email:
support@perkplanner.com.
To help us resolve things on the first reply, please include the email
address on your account, your iOS version and device model, and the
app version from Settings. If something looks wrong on a specific
card or benefit, tell us which one.
Perk Planner is operated by Hampton Ventures LLC.
Common questions
My card isn't in the library. Can you add it?
Yes, and we want to hear about it. Email us the card's full name
and issuer and we'll look at adding it. In the meantime,
Perk Planner Pro lets you create custom benefits so you
can track any perk yourself, even for a card we don't cover yet.
A benefit is missing, wrong, or out of date.
Card issuers change benefits regularly, and we'd rather fix it
than have you work around it. Tell us the card, the benefit, and
what it should be, and we'll correct the library. Corrections roll
out to everyone without needing an app update.
How do I manage or cancel my subscription?
Perk Planner Pro is billed by Apple, so cancellation happens in
your Apple Account rather than in the app. On your iPhone or iPad,
open Settings, tap your name, then
Subscriptions, and select Perk Planner. From
there you can switch between monthly and annual billing or cancel.
Cancelling stops future charges and you keep Pro until the end of
the period you've already paid for.
I paid for Pro but the app doesn't show it.
Open Settings in the app and tap
Restore Purchases. This re-checks your purchase
with Apple and is also what to use after reinstalling the app or
setting up a new device. Make sure you're signed in to the same
Perk Planner account and the same Apple Account you purchased
with. If it still doesn't appear, email us and we'll sort it out.
What happens to my cards if I cancel Pro?
Nothing is deleted. The free plan covers two active cards, so if
you have more than that, the extras become read-only until you
resubscribe. You choose which two stay active, and all of your
history remains visible. Resubscribing unlocks everything again
exactly as it was.
How do I reset my password?
Tap Forgot password on the sign-in screen and
we'll email you a reset link. If it doesn't arrive within a few
minutes, check your spam folder and confirm you're using the
address you signed up with. Still stuck? Email us from that
address and we'll help you recover the account.
I'm not getting benefit reminders.
First, check that notifications are enabled for Perk Planner in
your device's Settings › Notifications,
then confirm which reminder types you've turned on in the app's
own settings. Reminders are sent ahead of monthly resets and
annual expirations, so if you've just added a card there may not
be anything due yet.
How do I delete my account and data?
You can do this yourself at any time: open
Settings, tap
Profile, then
choose
Delete Account. This permanently removes your
account, cards, benefit history, owners, and notification tokens
from our database, and it cannot be undone. Deleting your account
does not cancel an active subscription — cancel that separately in
your Apple Account settings first. See our
Privacy Policy for full details on
retention.
Does Perk Planner connect to my bank?
No. Perk Planner never asks for bank or card issuer logins and
cannot see your transactions or balances. You log benefits
yourself, which means there are no credentials to hand over and
nothing to disconnect. Our
Privacy Policy explains exactly what we
do and don't store.
Is Perk Planner available on Android or iPad?
Perk Planner is built for iPhone. Android is something we're
considering based on demand — email us if you'd use it, since that
genuinely affects what we build next.
Privacy and terms
For details on what we collect and how it's handled, see our
Privacy Policy. The terms governing use of
the app are in our Terms & Services.